Customer Services

The Customer Service Directorate was established to provide clear, accurate and timely response to customer inquiries and distinct customer services. Through continuous engagement of customers to understand their requirements a system of receiving inquiries through multimedia platforms is supported. The team works tirelessly to ensure that the delivered services exceed customers’ expectations.





JMS has state-of-the-art warehousing facilities offering storage, real-time inventory management and cold-chain capabilities for essential health products. The warehousing system consists of four modern warehouse facilities with 3 located in the central business district of Kampala and one in Mbarara.

All warehouses conform to international best practices of Good Storage Practices for pharmaceutical products and have a quality management system based on ISO 9001:2015 framework. We are licensed and certified by the National Drug Authority.

Joanita Lwanyaga - Project Director (Local Partner Warehousing and Distribution)
“Be part of the solution, share  your  health supplies needs, and we will deliver the right quantity and quality with agility and distinct customer care.”

About Us

Joint Medical Store (JMS) was established in 1979 as a joint venture of the Uganda Catholic Medical Bureau (UCMB) and the Uganda Protestant Medical Bureau (UPMB).

Get in Touch

  • Plot 1828 Gongonya Rd P.O. Box 4501 Kampala
  • 0800203018; 0800340340; 0312236400

Our Schedules

  • Monday - Friday: 8:30am - 5:00pm
  • Saturday: 8:30am - 12:30pm
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