The Customer Service Directorate was established to provide clear, accurate and timely response to customer inquiries and distinct customer services. Through continuous engagement of customers to understand their requirements a system of receiving inquiries through multimedia platforms is supported. The team works tirelessly to ensure that the delivered services exceed customers’ expectations.

Warehousing

JMS has state-of-the-art warehousing facilities offering storage, real-time inventory management and cold-chain capabilities for essential health products. The warehousing system consists of four modern warehouse facilities with 3 located in the central business district of Kampala and one in Mbarara.

All warehouses conform to international best practices of Good Storage Practices for pharmaceutical products and have a quality management system based on ISO 9001:2015 framework. We are licensed and certified by the National Drug Authority.